公民的经验

Digital interactions transform the public service experience for both citizens and public servants. These interactions help municipalities simplify the citizen experience and engage the community, 同时在危机情况下保持公共服务的连续性. 此外，经常性任务的自动化使员工能够专注于公民.

Alcatel-Lucent Enterprise public sector solutions help you provide citizens seamless access to personalised, 数字服务, 使员工能够跨部门协作并自动执行重复性任务. Our digital solutions respect GDPR as well as other data privacy requirements and are available in the cloud, 本地或混合模式.

转变公共服务体验

• Transform the citizen experience and engage the community with 数字服务
• 自动化经常性服务，以提高效率
• Break silos between services and ensure continuity with digital, remote workplaces
• 保护公民和公共服务数据
• 利用灵活的商业模式优化预算

提供下一代数字体验

使用Rainbow与您的公民在安全的数字空间进行互动, 哪一个用音频使公共服务现代化, 视频和聊天互动从您的网站和应用程序. 与彩虹, 您可以简化管理请求并收集社区反馈, 即时发送公共安全警报, 并发展为具有地理定位功能的智能服务, IoT or A.I.

Digital services on government websites or mobile apps simplify access to administrative procedures. 您可以使用A自动处理重复的请求.I.的聊天机器人, citizens can request a service or notify of public damage and be sure they reach the right service. 公共服务可以更快地处理更多的请求.

现代化的数字化工作空间赋予公务员权力. Employees from the same or different departments can exchange information using voice, chat, 视频或文件. Field operators connect to operation centers in real-time and reduce on-site intervention times. In crisis situations, agents can work remotely thanks to secure access to their digital workplace.

通过数据隐私和成本控制赢得公民信心

您如何确保数据隐私建立您的数字声誉. Our native, secure and private-by-design solution mitigates security risks and protects sensitive information through user authentication and encrypted data flow in transit. Rainbow servers respect cloud sovereignty and comply with the latest European data privacy regulations (GDPR and ISO/IEC 27001:2013).

Flexible options help you control public spending and respect data sovereignty. 您可以选择现成的应用程序, end-to-end solutions or platforms-as-a-service APIs to integrate into existing applications or workflows. Cloud, on-premises or hybrid options take advantage of existing infrastructures to reduce deployment time, 让你以自己的速度发展.